Shipping & Refund

Shipping & Refund Policy for MoiDecor

Effective Date: November 28, 2024

At MoiDecor, we want you to be completely satisfied with your purchase. Below, you'll find details about our shipping process, delivery times, and our refund and return policies.

1. Shipping Information

We offer worldwide shipping to bring our products to your doorstep, no matter where you are.

Processing Time

Once you place an order, it will take 1-3 business days for us to process and prepare your items for shipment. You will receive an email notification once your order has been shipped, including a tracking number (if applicable).

Shipping Times

  • Worldwide Orders: For customers outside of the United States, Australia, Canada, and the United Kingdom, delivery typically takes 6-8 business days after processing.
  • U.S., Australia, Canada, and U.K. Orders: Delivery to these countries usually takes 6-7 business days after processing.

Please note that these delivery times are estimates and may vary depending on the carrier, customs, and unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and size/weight of your order. If you qualify for free shipping (if applicable), this will be indicated at checkout.

2. Order Tracking

Once your order has been shipped, we will send you an email with your tracking number and a link to track your order’s progress. You can use this tracking number to monitor your shipment’s journey to your address. Please allow 24-48 hours for tracking information to update after receiving the shipment notification.

3. Shipping Delays

While we strive to ship all orders as quickly as possible, delays may occasionally occur due to factors beyond our control, such as:

  • Carrier delays
  • Customs processing
  • Holidays or peak shopping periods

If your order is delayed, we will do our best to keep you informed and assist you in resolving any issues. Please feel free to reach out to our customer support team for more information.

4. Returns & Refunds

We want you to be happy with your purchase, and we offer a straightforward return and refund process to ensure your satisfaction. Please review our policy below:

Eligibility for Returns

You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Certain items such as customized, personalized, or final sale products may not be eligible for returns (please check product details at checkout).

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert contact email] to request a return authorization. Include your order number and reason for the return.
  2. Return Instructions: We will provide you with return instructions, including the address to send your item(s) back to.
  3. Return Shipping: You are responsible for paying the shipping costs to return the item, unless the item is damaged, defective, or incorrect.
  4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item for a different size or product, please follow the return process and place a new order for the item you would like instead. Once we receive your return, we will issue a refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return or exchange, and we will cover the return shipping costs.

5. Non-Refundable Items

The following items are non-refundable unless they are defective or damaged upon receipt:

  • Customized or personalized items
  • Gift cards
  • Sale or clearance items
  • Certain items that cannot be returned for health and safety reasons

6. Cancellation of Orders

If you need to cancel an order, please contact us as soon as possible at [Insert contact email]. Orders that have already been shipped cannot be canceled. We recommend contacting us within 24 hours of placing your order to increase the chances of successfully canceling it before processing begins.

7. Contact Information

If you have any questions about our shipping or return process, or if you need assistance with an order, please contact us at with our contact page!